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REFUND POLICY

Thank you for shopping at SOLE. We value your satisfaction and strive to provide you with the
best online shopping experience possible. If, for any reason, you are not completely satisfied
with your purchase, we are here to help.

RETURNS

  • We accept returns within 7 days from the date of delivery.
  • To be eligible for a return, the item must be unused, unwashed, and in the same condition that you received it.
  • Refunds are only provided if the return is due to an error on our part (e.g., wrong item sent).
  • Non-returnable items: Gift cards are non-refundable.

EXCHANGE

  • We offer exchanges if you ordered the wrong size. Please inform us within 7 days of receiving the item.
  • If you received the wrong size (from our end), we will process the exchange at no additional charge.
  • If the size you ordered is correct and you wish to exchange it, you will be responsible for the return shipping costs.
  • We provide exchange options for other products as well, but the items must be unused and unwashed.

RETURN SHIPPING

  • You are responsible for the return shipping costs, unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide a prepaid shipping label.

PROCESSING TIME

  • After receiving and inspecting the returned item, we will initiate the refund to your original payment method within 48 hours.
  • Refunds may take additional time to appear in your account depending on your payment provider.

For any inquiries, please contact our customer support team. We are here to assist you and
ensure your shopping experience with us is smooth.